These FAQ's apply to recordings that are set to "capture by recording audio output". They do not apply to stream capture recordings.

• What is Quick Audio Record?

• When I record using"capture by recording audio output", I just get silence when I listen to my recordings.

• My audio recordings sound distorted. What can I do to improve the quality?

• The recording volume is too low or too high - how can I adjust it?

• I can't record from Real Player. Other players work fine.

• Recording from QuickTime or iTunes plays garbled.

• I can't record from WinAmp.

• I can't record from MusicMatch.

• Replay AV no longer performs sound card recordings. It used to work fine.

What is Quick Audio Record?

Quick Audio Record captures whatever audio may be playing on your computer at the moment. Quick Audio Record is not for use with video and does not perform stream captures. In most cases, you should start the Quick Record process prior to starting the audio that you want recorded.

When I record using"capture by recording audio output", I just get silence when I listen to my recordings.

Sound card audio recordings that result in files containing no audio or very distorted audio are usually caused by an improper sound card selection or an incorrect audio recording method selection in Replay AV. We recommend using the Replay A/V Audio Driver for recording audio that is playing on your computer. This driver was introduced in Replay A/V version 8.3 and will work with any sound card and works great in Vista too! You'll select the Replay AV audio Driver in the recording tab of your show's properties:

If the Replay A/V Audio driver won't work for you, use the Test Methods button to determine the best alternate Audio Recording Method selection for capturing what you hear from your PC. Many sound cards have several different options. Use the Test Methods button to determine the best alternate source for recording what you hear from your PC's speakers.

Occasionally, installing the latest drivers for your Sound Card fixes recording problems. Here's how to update your sound card drivers using Windows XP (other Windows versions work similarly):

1. Click Start, Settings, Control Panel, Sounds and Audio.

2. Click the Hardware tab. The hardware dialog appears:
   
   
   
   

3. Select your sound card, then click Properties. (In the above example, SigmaTel C-Major Audio is the sound card. The name will vary from PC to PC.) The Audio Properties screen appears:
   
   
   
   

4. Click Update Driver.

Finally, if you still have trouble, it may be something specific to the Player (like Windows Media Player, Real Player, etc.) you are using.

My recordings sound distorted. What can I do to improve the quality?

Use Replay A/V version 8.3 or newer and select the Replay A/V audio driver as the audio recording method in your show's properties. This should give you perfect reproduction of the audio you hear.

The recording volume is too low or too high - how can I adjust it?

You may need to manually set the recording volume level in Windows as follows:

1. Click Start, Settings, Control Panel, and select Sounds and Audio.

2. Click the Audio tab.

3. Under Sound Recording, click Volume.

4. Increase or decrease the volume level for the recording source you are using in Replay Radio.

Hint: If you don't see the Recording Source option you're using, click Options, Properties, and make sure the all the options are selected for display.

If you do this, make sure the Optimize Mixer Volume for Recording option under Replay Radio's Settings, Sound Mixer tab is UNCHECKED.

I can't record from Real Player. Other players work fine.

Real Player may need to be adjusted so that it records properly as follows:

1. Open Real Player, and click Tools, Preferences from the menu.

2. Click Hardware. The Preferences dialog appears as shown:
   
   
   
   

3. Click Settings under the Sound Card Compatibility heading. The Sound Card Compatibility dialog appears:
   
   
   
   

4. Make sure Disable Direct Sound is checked, as shown above.

5. Click OK.

Recording from QuickTime or iTunes plays garbled.

QuickTime and iTunes often default to using Direct Sound, which leads to sound distortion during both recording and playback when Replay Radio is active. To correct this problem, you need to tell QuickTime to use the Replay Radio driver as the default playback device instead.

For QuickTime Version 7:

1. Make sure Replay Radio, Replay Music and iTunes are closed.

2. Open QuickTime via Start, Programs, QuickTime, QuickTime Player.

3. Select Edit, Preferences, QuickTime Preferences.

4. Go to the tab marked Audio.

5. Verify that Safe mode (waveOut only) is selected.

6. Click the Select Audio Playback and Recording Devices button to open your windows audio control panel. Set both devices to match the name of your sound card. Click OK.

7. Click OK in the Quick Time settings, then close QuickTime.

For QuickTime Version 6:

1. Make sure QuickTime and iTunes are closed.

2. Open QuickTime via Start, Programs, QuickTime, QuickTime Player.

3. Select Edit, Preferences, QuickTime Preferences.

4. In the dialog that appears, select Sound Out from the list at the top.

5. Pick waveOut: Windows Preferred Device. Your settings window should now look like this:
   
   
   
   

6. Close the settings window and you're done.
   
   

For QuickTime Version 4 and 5:

1. Click Start, Settings, Control Panel, QuickTime.

2. In the drop down list, select Wave Out, Windows Preferred Device.

I can't record from WinAmp.

In most cases, WinAmp works fine with Replay AV. The only potential incompatibility is in using Direct Sound. To make WinAmp work with Replay Radio you should do the following:

1. Start WinAmp.

2. Right click on the green dot in the upper right-hand corner.

3. Select Options, Preferences.

4. If you're using WinAmp version 5, choose Plug-Ins, Output. For version 2 or 3, select the Audio I/O tab.

5. Look at the Output plug-ins drop-down list. If "NullSoft Direct Sound" is selected, change it to "NullSoft WaveOut".

This should fix the problem.

I can't record from MusicMatch.

MusicMatch needs to be reconfigured to use the Default Sound Card Driver when recording.

1. Open MusicMatch

2. Click Options, Settings.

3. Click the Player tab. The screen now appears like this:
   
   
   
   

4. Under Output Control, make sure Default is selected.

5. Click OK.

If the Output Control option doesn't show Replay Radio driver mixer as an option, or you cannot select another driver, here's what to do:

1. Make sure MusicMatch is closed.

2. Open Replay Radio.

3. Start the Quick Record.

4. Now, open MusicMatch.

   You can now start and stop the Quick Record session, and it will work fine.

Replay AV no longer performs sound card recordings. It used to work fine.

The most likely reason this would occur is if your default sound card setting has changed.

First of all, check the Replay AV Sound Card Driver setting:

1. Open Replay A/V's Settings, and click Sound Mixer.

2. Note the setting of the Sound Card Driver option.

Next, check your system default Sound Card:

1. Go to Start, Settings, Control Panel, Sounds & Audio.

2. Select the Audio tab

3. Note the Sound Card drivers for playback and recording.

The Sound Card selections for the above should match. If not, change either the Replay AV setting or the Windows Control Panel setting.

Other questions?

Email us using the Support Email Form here.

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