Install/Uninstall Questions

• Replay A/V crashes when I open it.

• I get an initialization error message when I try to uninstall Replay A/V

• I've just upgraded to Replay AV, should I uninstall previous versions of Replay Radio?

• I've lost my activation code. How can I find it?

• How can I re-download my software?

• How do I find and install product updates? Do I need to uninstall first?

• I have Replay AV 8. Do I need to install or update Replay Converter separately?

• Uninstalling leaves files behind in C:\Program Files\Replay AV 8\. Is it safe to delete these files?

Stream Capture Questions (using capture by downloading)

• What is stream capture and how is it different from audio recording?

• How do I stream capture video?

• The Stream Capture / URL Finder does not detect any URL's.

• I get an error message when Replay AV attempts to convert my recorded file.

• My recordings are splitting into more files than I want.

• Stream capture records silently. That's great, but I want to listen to the station.

• Replay AV attempts to connect to the stream, but fails to record.

Audio Recording Questions (using Quick Audio Record or capture by recording audio output)

• What is Quick Audio Record?

• I can't record audio output in Replay AV. I just get silence when I listen to my recordings.

• My audio recordings sound distorted. What can I do to improve the quality?

• The recording volume is too low or too high - how can I adjust it?

• I can't record from Real Player. Other players work fine.

• Recording from QuickTime or iTunes plays garbled.

• I can't record from WinAmp.

• I can't record from MusicMatch.

• Replay AV no longer records. It used to work fine.